SABS Customer Services is changing...
SABS Travel Technologies continues to grow, and
we strive to provide the best service possible
to all our customers and partners.
To help us to further enhance our services, SABS
is investing in a new call logging and
management system, called Jira. Jira is used for
bug tracking, issue tracking, project management
and software development, and is the leading
software on the market to do all this.
We will be leaving our old logging system OTRS
behind, moving forward with Jira and changing
our name to the SABS Service Desk.
What does this mean for you?
As a customer, we initially hope youíll notice a
better quality service from the SABS Service
Desk, including better tracking and measurement
of support queries and development issues.
Although the SABS Service Desk will still have
an email address for clients to use for support,
we are channelling customers queries and
questions to our
Either way you
have a profile with us in order to raise support
How is SABS managing this change?
The SABS Service Desk aims to simplify the
support process for customers and offer a one
stop location for all support queries instead of
our current system of 3 different email
addresses for different products.
We have imported many profiles into Jira
already, including all outstanding logs, and are
planning on winding down our previous logging
system OTRS over the next 3 months.
Customers using the existing email addresses for
support will be notified of the coming changes
via an automated response, even after the Jira
go-live date, we will send an auto-notification
to the sender advising them of the new method of
logging questions or queries with us.
Any there any other changes we should be aware
Although we are importing many OTRS profiles
into Jira, we anticipate there may be customers
that wish to raise queries with us that will not
To get registered, please
email your Agency name and email(s) to
follow these steps
to log in to the SABS Service Desk.
Why do I need to register?
There are many benefits to registering for
Previously SABS has allowed any email address to
raise logs for support - Moving forward, this is
not at the required level of security we know
our customers expect. Itís very easy for spoof
emails to look like they come from genuine
Itíll also allow SABS to better keep track of
queries and where theyíre coming from.
When does this change happen?
We are going live with Jira
4th July 2018
In the meantime bookmark the SABS Service Desk
I still have questions, who can I get in touch
If you have any questions, or wish to create a
profile for the SABS Service Desk then please
get in touch -